Friday, October 10, 2014

The Courtesy Call-in October 8

Jule joined me this week for our call-in about common courtesy that seems to be anything but common these days.

Here is the podcast.



Here are the talking notes.

Common courtesy is it now becoming uncommon?

Is there the  cultural factor.

Has public etiquette become a thing of the past?  Or is there a new etiquette? What are some examples and how do you deal with the infractions?


-baggage claim at the airport
-line where you have a few items and bud
-escalators and stopping at end
-texting while talking

Are the rules for navigating a crowded sidewalk or hallway the same as the ones for the road?

On a cross-country flight, I'm seated next to a chatterbox who wants to swap life stories. How do I let her know that I don't?

How do I claim a parking spot when everyone's clamoring for the next open one? Is it OK to follow a person in a parking lot as she leaves the store and heads to her car?

At some cash registers (in fast-food restaurants, grocery stores, and drugstores), it's not clear whether customers should form separate lines at each register or stand in a single line. How do I resolve queue confusion?

What should I do when I'm pushing my cart down the aisle in a grocery store and someone has left her cart blocking my way?

On a rainy day, when everyone is carrying an umbrella, how should I keep from bumping mine into other people? And what are the proper times to open and close my umbrella?

I'm at a crowded airport and I see a pregnant woman or an elderly person looking for a seat near the gate. I don't have one to give her, but should I ask someone else to give up his seat?

Is it OK to read over a person's shoulder?






You’ll notice a common denominator in all of them: Think about other people’s feelings first because it’s not all about maximizing your personal convenience.
1. Texting “Hey, I’m running 20 minutes late” is not as acceptable as making the effort to be on time.
2. If you can’t attend an event that you’re formally invited to, don’t think that not RSVPing is the same as declining. And don’t RSVP at the last minute for an event that involves real planning by the host.
3. Show some decency around the office refrigerator: If you didn’t put the food in, don’t eat it. And take your leftovers home or throw them out before they morph into some radioactive nightmare.
4. Don’t bellow on your cell phone. Just because you can’t hear the other person well doesn’t mean the other person can’t hear you well.
5. Turn off the phone at a dinner party, and be in the moment. You’re annoying at least one person who thinks you have no social skills. At bare minimum, turn off the ringer so you can text and conspire in relative stealth.
6. Remember that if you feel a need to respond immediately to every incoming text, you’ll lose more in the eyes of the person who’s in front of you than you’ll gain from the unseen people who are benefiting from your efficiency.
7. When you get to the front of the line at Starbucks SBUX -1.45%, don’t tell the barista to wait while you wrap up your phone discussion. The barista hates you, and so does everyone behind you. They are hoping the barista spits in your latte.
8. If you come late to an exercise class, don’t think you’re entitled to barge your way to your favorite spot in the front.  And don’t block others from weight racks or other equipment—just step back three feet and make everyone happy.
9. Keep personal conversations and arguments off social networking sites. The dramatic airing of grievances is best done through SMS .
10. Moderate your use of cameras and video at events. Enjoy your time with colleagues, friends and family in the present and preserve only a memento for the future, rather than recording the entire thing to “relive” later in some “free” time that you’ll never actually have.
11. Remember how easily e-gossip can be forwarded along to the wrong person.
12. Just because you’re wearing headphones doesn’t mean you can tune out from social courtesies. For example, if you accidentally cross someone’s personal space, apologize graciously.
13. Don’t lend someone a book or item unless they specifically ask for it. They’re probably too busy to ever get around to it. They’ll feel guilty about that, and you’ll be annoyed that they didn’t appreciate it or even get around to returning it.
14. Don’t RSVP for an event, then not show. Now you’re not just being rude, but you’re costing the host money, and you’ve probably kept a lonely soul from being invited as a backup.
15. Don’t be the first or second person to talk on your cell phone in a public space (like a bus or train). If everyone’s doing it, you’re allowed some slack here.
16. Don’t show up at a party empty-handed, unless you’ve been instructed to — and sometimes not even then. Bring wine or dessert or a plant.
17. Use your turn signal at least 50% more than you use your middle finger.
18. Don’t make your dietary requirements everyone else’s dilemma. As one friend reminds me, “People who can eat dairy don’t just keep coconut oil-based butter around.”
19. If your children are invited to a friend’s house to play, they (and you) should also feel invited to help with the cleanup.
20. Don’t break up with someone by text. And don’t announce a death in the family by text. There are still times when phones or face-to-face are the best way to go.
21. Don’t take photos for posting on the People of Walmart page.
22. Don’t discuss sensitive personal issues on Facebook, especially if you’ve friended coworkers.
23. Your dog is cute, but he or she doesn’t have a pass to go anywhere. “I’m a huge dog lover,” says one colleague, “but don’t assume it’s okay to bring along your dog to my house. I can barely stand what my own dogs do to my house … I also don’t like people who bring their animals to Petco. Seriously, do you think your dog likes to shop? It’s just you seeking attention. You probably don’t even need anything at Petco… you’re just there because you can bring your dog in, and you think it’s cool to bring a dog out in public. Dogs don’t shop. They would rather be sniffing the pee on that trashcan outside by the front door than walking on slippery retail flooring.”
24. Double-check that your headphones are plugged-in before streaming your favorite Spotify station.
25. Don’t say, “I’m having a party. Bring your own food and drink.” That’s not a party.
26. If you’ve been invited to an event, be reluctant to ask for an upper ceiling on how many friends and relatives you can bring.
27. And finally, all the classics still apply. One working mother offers a quick review here:
Chew with your mouth closed; don’t talk with food in your mouth; keep your elbows off of the table while eating; wash your hands after going to the restroom. My children know better—so why do I see adults exhibiting such poor behavior? If you bump into someone, say excuse me. Don’t reach across someone’s face. Don’t board a plane when they’re loading group A and you are in group D. Don’t stay behind the crosswalk when you are making a left turn and thus prevent anyone else behind you from turning. Don’t let your kids act like wild monkeys in a restaurant. Don’t touch someone’s belly when she’s pregnant–or even when she isn’t. Don’t leave cupboard doors and drawers open—someone can get hurt. And don’t pull up to the exit gate in a parking lot without your ticket handy.”







Introductions. If you're walking along the street with one friend and bump into another acquaintance of yours who your companion doesn't know you should introduce one to the other. Instead it often happens when I'm the companion and the person I'm with, on the street, at a party, or whatever, meets someone they know they don't introduce us so I'm left standing there excluded from the conversation and the encounter. Very inconsiderate.

Being punctual when meeting someone. The worst of this is when I am on my way to pick someone up and they aren't ready; I have previously told them what time I will be picking them up at and it is now to the point where if I have to wait longer than 5 minutes I am going to leave without them.

Letting people off the train/bus/tram before rushing to get on. Seriously annoys the hell out of m

A good one to go with these is baggage claim etiquette. Stand back from the conveyor so that everyone can see! Then when you see your bag walk forward and grab it! It's so selfish to stand right next to the conveyor. It blocks others from seeing their bag. And if they do see their bag there often isn't an open spot by the conveyor for them to take it without shoving through people.
My dad says people used to actually understand this about baggage claims.

How about leaving shopping cart in the middle of the aisle while they browse the shelves. Drives me nuts. Or leaving shopping carts all over the parking lot. Or even worse, stealing them and leaving them around the block. Agh.

I hate this about public toilets, you wouldn't leave that shit mountain unflushed in your own home, take an extra second and flush that monster!

I'm going to show my age here, but a lot of the twenty-something new hires at my company seem to expect their mom or RA to be following them around cleaning up after them.

Not constantly checking your smartphone DURING a conversation.




-have we lost the ability to entertain ourselves?
-is it time to think about tax in the UAE?

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